Cancellation Policy

Deposit

A 50% deposit is required to confirm your reservation, paid securely online via GCash or card. The remaining balance is due on arrival.

Cancelling Your Reservation

• 7 or more days before check-in: full refund of your deposit.
• 3–6 days before check-in: 50% of your deposit refunded.
• Within 48 hours of check-in, or no-show: deposit is non-refundable.

To cancel or reschedule, contact us at info.altamers@yahoo.com or 0969 355 9257 as early as possible.

Rescheduling

Requests to move your dates are accommodated where availability allows, at no extra charge, provided you contact us at least 3 days before your original check-in date.

Refund Processing

Approved refunds are returned to your original payment method within 7–14 business days.

Circumstances Beyond Our Control

If we need to cancel your reservation due to circumstances outside our control (e.g. severe weather, unsafe road conditions), we will offer a full refund or the option to reschedule at no charge.